Last Updated: July, 16th, 2023
The security of your information—undeniably your information, not ours!—is of utmost importance to us. In this policy, we detail: what information we gather and the reasoning behind it; the manner in which your information is managed; and your privileges with regard to your information. We vow that we will never sell your data.
This policy is relevant to all products developed and sustained by ProSight LLC. This policy is applicable to our treatment of data about site visitors, potential clients, existing customers, and authorized users (pertaining to their procurement of services and management of their relationship with ProSight). We address all these categories of individuals as "you" throughout this policy.
If you're an end user of one of our customers and you have inquiries about how your data is collected and processed through our services, kindly get in touch with the organization that has provided your information to us for more details.
What We Gather And The Rationale
Our fundamental rule is to collect only what is necessary. Here's how this translates in practice:
Identification & Access
When you register for a ProSight product, we request identifying details such as your name, email address, and possibly a company name. This enables you to customize your new account, and allows us to send you updates on the product and other vital information. Occasionally, we might send you optional surveys to help us better understand how you use our products and to make improvements. With your permission, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products. We pledge never to sell your personal information to third parties, and we won't use your name or company in marketing statements without your consent.
Billing Information
If you register for a paid ProSight product, you will be required to provide your payment information and billing address. Credit card details are directly submitted to our payment processor, bypassing ProSight's servers. We retain a record of the payment transaction, including the last 4 digits of the credit card number, for account history, invoicing, and billing support purposes. Your billing address is stored so that we can bill you for services, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.
Product Interactions
We store on our servers the content you upload, receive, or maintain in your ProSight product accounts. This enables you to use our products as intended, such as to see sales metrics with ProSight. We retain this content as long as your account is active. If you delete your account, we'll erase the content within 60 days.
General Geolocation Data
For most of our products, we log the full IP address used to create a product account and retain it for mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention, and we keep this login data as long as your product account is active.
Website Interactions
We gather data about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes your browser and operating system versions, your IP address, the web pages you visited and their load time, and the website that referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active. The web analytics we use are described further in the Advertising and Cookies section.
Anti-bot Evaluations
We use CAPTCHA across our applications to prevent brute force logins and as a means of spam protection. We have a legitimate interest in safeguarding our apps and the broader internet community from credential stuffing attacks and spam. When you log into your ProSight accounts and fill in certain forms, the CAPTCHA service assesses various information (e.g., IP address, duration of visit on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human. The CAPTCHA service then provides ProSight with the spam score results; we do not have access to the evaluated information.
Advertising and Cookies
ProSight places contextual ads on various third-party platforms such as Google, Facebook (Now, Meta), and/or LinkedIn. Users who click on one of our ads are directed to the ProSight marketing site. Where permitted by law, we might load an ad-company script on their browsers that sets a third-party cookie and sends information to the ad network to enable the assessment of our ads' effectiveness. For instance, it may track which ad they clicked, which keyword triggered the ad, and whether they performed certain actions such as clicking a button or submitting a form. We also use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, conduct A/B testing, and support certain analytics. A cookie is a piece of text stored by your browser to remember login information and site preferences. It can also collect information like your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings. However, our apps won’t work, and other aspects of our service may not function properly if you turn cookies off.
Voluntary Correspondence
When you email ProSight with a question or request for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference when you reach out in the future. We also store information that you may voluntarily provide, like written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. This will only be done with your express consent.
Our Approach to Mobile App Permissions
We may offer optional desktop and mobile apps for some of our products. Due to platform designs, our apps typically must request your consent before accessing contacts, calendar, camera, and other privacy-sensitive features of your device. Consent is always optional, and our apps will function without it, though some features may be unavailable. There are a few exceptions, for instance: Our iOS apps will ask for permission to use push notifications upon the first sign-in. Android apps do not require permission to send push notifications. Our apps may prompt for permission upon installation to read and write to your device files so that you can select attachments from your device to upload to the app, and download files from the app to your device.
When We Access or Disclose Your Information
To provide products or services you’ve requested. We employ some third-party subprocessors to help run our applications and provide the Services to you. We also use third-party processors for other business functions such as managing newsletter subscriptions, sending customer surveys, and providing our company storefront. We may disclose your information at your direction if you integrate a third-party service into your use of our products. We may access your data if required to respond to legal process (see “When required under applicable law” below).
Investigating, Preventing, or Taking Action Regarding Restricted Uses.
Accessing a customer’s account when investigating potential abuse is a measure of last resort. We are committed to protecting the privacy and safety of both our customers and the people reporting issues to us, and we strive to balance these responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we will take necessary actions, including notifying appropriate authorities where necessary.
Aggregated and Anonymized Data.
We may aggregate and/or anonymize information collected through the services. We can use de-identified or aggregated data for any purpose, including marketing or analytics.
When Required Under Applicable Law. ProSight is a U.S. company and all data infrastructure are located in the U.S.
Requests for User Data.
Our policy is not to respond to government requests for user data unless compelled by legal process or in limited circumstances in case of emergency requests. However, if U.S. law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply. We will only respond to requests from government authorities outside the U.S. if compelled by the U.S. government through procedures outlined in a mutual legal assistance treaty or agreement. It is ProSight’s policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.
Preservation Requests.
Similarly, ProSight’s policy is to comply with requests to preserve data only if compelled by the U.S. Federal Stored Communications Act, 18 U.S.C. Section 2703(f), or by a properly served U.S. subpoena for civil matters. We do not disclose preserved data unless required by law or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we will destroy any preserved copies of customer data at the end of the preservation period.
If we are audited by a tax authority, we may be required to disclose billing-related information. If that happens, we will disclose only the minimum needed, such as billing addresses and tax exemption information.
Finally, if ProSight is acquired by or merges with another company — we don’t plan on that, but if it happens — we’ll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.
Your Rights With Respect to Your Information
At ProSight, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:
Right to Know. You have the right to know what information is collected, used, or shared. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.
Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security, and processing of that information.
Right to Correction. You have the right to request correction of your information.
Right to Erasure / “To Be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your information be erased from our possession and, by extension, from all of our service providers. Fulfillment of some data deletion requests may prevent you from using ProSight services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
Right to Complain. You have the right to make a complaint regarding our handling of your information with the appropriate supervisory authority.
Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of your personal information. (Again: we never have and never will sell your personal data.)
Right to Object. You have the right, in certain situations, to object to how or why your information is processed.
Right to not Be Subject to Automated Decision-Making. You have the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes. This right is limited if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
Right to Non-Discrimination. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights may, by virtue of your exercising those rights, prevent you from using our Services.
At ProSight, many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law. For example, we need to retain certain information in order to provide our services to you.
In some cases, we also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. If we are unable to verify you, we may be unable to respond to your requests.
If you have questions about exercising these rights or need assistance, please contact us at [email protected] or at ProSight LLC, 1000 Bickell AVE Ste 715 33131 Miami, Florida USA. If an authorized agent is corresponding on your behalf, we will need written consent with a signature from the account holder before proceeding.
Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information about how to exercise that right in our response denying the request. You also have the right to lodge a complaint with a supervisory authority. If you are in the EU or UK, you can contact your data protection authority to file a complaint or learn more about local privacy laws.
How We Secure Your Data
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest.
What Happens When You Delete Content in Your Product Accounts
In many of our applications, we give you the option to trash content. Anything you trash in your product accounts while they are active will be permanently deleted immediately. Once deleted, the data cannot be accessed via the application and we are not able to retrieve it for you.
If you choose to cancel your account, your content will become immediately inaccessible and should be purged from our systems in full within 60 days. This applies both for cases when an account owner directly cancels and for auto-canceled accounts.
Data Retention
We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.
Location of Site and Data
Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.
Updates and questions
We reserve the right to modify this policy as necessitated by alignment with relevant regulations and to encompass any new procedures. Significant changes to our policies will be signified by an update to the date at the top of this page and any other necessary measures to notify users will be taken.
Do you have any questions, remarks, or concerns about this privacy policy, your data, or your rights concerning your information? Feel free to reach out by sending an email to [email protected] and we'll be glad to address them!